Policies
At Ariesz, we want your order to reach you safely and in excellent condition.
Shipping
Orders are processed after successful payment confirmation.
Estimated delivery time: 3–7 business days after dispatch.
Delivery times may vary depending on:
The estimated delivery timeline is not a guaranteed delivery date.
Free shipping is available on orders above a minimum order value. For orders below this amount, a shipping charge applies. Please review the shipping information at checkout for the applicable charges for your order.
Once your order has been dispatched, you will receive tracking information by email or SMS.
You can also use our Track Order page.
Returns
Because perfumes are personal-use products and are supplied in sealed packaging, returns of opened or used fragrances are generally not accepted, except where required by applicable law or where the product is defective, damaged or wrongly supplied.
Please contact us if:
If your order arrives damaged, please:
If we send you the wrong product, contact us within 48 hours of delivery. We will review the issue and, where appropriate, arrange a replacement or refund.
For hygiene and product-integrity reasons, opened, sprayed or used perfume bottles are not eligible for return solely because you changed your mind, subject to applicable consumer rights.
Once an eligible return or refund is approved, the refund will be processed to the original payment method or through another permitted method, as applicable. Refund processing time may depend on the payment provider or bank.
Have a question about your order?
Contact Us